Odyssey offers inbound call support during and outside of your office's hours. We work closely with your team to make sure your dedicated agents understand your practice.
Our team is able to answer at any hours of the day that your practice operates, no matter where you're located or your timezone. Whether you use Eaglesoft, OpenDental, or something else, we integrate into whichever PMS your office uses!
Our call agents are trained to handle every patient interaction with the utmost professionalism, providing personalized attention that enhances the patient experience and reflects positively on your practice.
All of our team members are fluent in both Spanish and English, allowing your practice to effectively communicate with a broader, more diverse patient base, fostering inclusivity and improving patient satisfaction.
Our inbound call services consistently deliver exceptional results, with industry-leading conversion rates when turning incoming phone calls into scheduled appointments. Our skilled agents are trained to engage effectively with potential patients, ensuring they feel confident and motivated to book an appointment on the spot.
Our inbound call services are designed to ensure that your practice never misses an opportunity. With our highly efficient and responsive team, we maintain impressively low missed call rates, ensuring that every patient inquiry is promptly addressed and no potential appointments are lost.
We believe in the power of data to drive results. Our inbound call system is meticulously data-driven, allowing us to track and analyze every aspect of our performance. We provide clients with detailed reports and actionable insights, giving you full visibility into call metrics, conversion rates, and overall efficiency. This commitment to transparency and data allows us to continuously optimize our services and deliver the best possible outcomes for your practice.