Effective training should help people recognize risk and know what to do next. Odyssey tailors security and privacy awareness to the organization’s workflows, policies, systems, and reporting paths.
Topics can include
- Minimum necessary access and appropriate handling of patient information
- Passwords, multifactor authentication, shared accounts, and role changes
- Email, phishing, social engineering, and payment redirection attempts
- Secure use of workstations, mobile devices, remote access, and removable media
- Verbal, printed, photographed, and electronically transmitted information
- Incident recognition, immediate containment, and internal reporting
- Practice-specific policies, sanctions, and escalation contacts
Training documentation
Sessions can be supported with attendance records, topic outlines, completion evidence, knowledge checks, and follow-up items. The organization should retain records according to its policies and applicable requirements.
When to train
Training should be considered for onboarding, material policy or system changes, periodic refreshers, and after incidents or observed process gaps. The exact cadence should reflect the organization’s circumstances and risk decisions.
Pair training with practical controls
Workforce education is stronger when access, onboarding and offboarding, secure email, backups, and incident procedures support the behavior being taught. See our HIPAA consulting and cybersecurity services.