01
Operating snapshot
A concise view of the locations, users, important workflows, major technology systems, recurring problems, and upcoming changes discussed.
A practical first step
Get a clear 90-day plan for your practice IT
In a focused 30–45 minute discovery, Odyssey helps clarify who owns your technology, where critical systems depend on one another, which five gaps deserve attention first, and what to address over the next 90 days. You keep the written summary.
30–45 minute discoveryFive prioritized gapsWritten 90-day action plan
DiscoveryA focused operational conversationOwnership mapWho is responsible for whatDependenciesSystems and vendors that rely on one anotherFive priority gapsThe issues to evaluate firstWritten planPractical actions for the next 90 days
What you receive
A written starting point your organization can use
The review turns a broad “How is our IT doing?” question into a short list of owners, dependencies, priorities, and next decisions. Findings are based on the information shared during discovery and are not presented as exhaustive technical testing.
02
Ownership map
A clear record of who appears to own administrative access, support, security decisions, backups, contracts, and vendor escalation.
03
Dependency map
A practical outline of how connectivity, identity, devices, cloud services, EHR or practice-management systems, vendors, and recovery responsibilities affect one another.
04
Five priority gaps
The five issues that deserve the next look, prioritized by likely effect on patient-facing work, privacy, recovery, or business continuity.
05
90-day action plan
A sequenced set of practical next actions with suggested ownership—not a long list that leaves the organization unsure where to begin.
06
Written summary
A document the organization keeps and can use internally, discuss with Odyssey, or share with another qualified technology provider.
How the review works
From uncertainty to an ordered next step
The initial review is intentionally focused. It helps determine whether the organization needs internal follow-through, a defined project, deeper assessment, or an ongoing technology partner.
Share the context
Tell Odyssey about locations, team size, important systems, current vendors, recurring problems, and planned changes.
Complete discovery
Use 30–45 minutes to walk through operational workflows, ownership, dependencies, security concerns, and recovery expectations.
Organize priorities
Odyssey distills the discussion into an ownership and dependency map, five priority gaps, and a realistic 90-day sequence.
Keep the summary
Use the written output internally or decide whether a deeper assessment, separately scoped project, or managed service makes sense.
What we discuss
Questions that expose unclear ownership
The conversation stays grounded in the systems and workflows your organization actually relies on.
- Who controls administrative accounts, licenses, domains, and vendor portals?
- Which workflows create the greatest disruption when technology stops?
- What does the EHR or practice-management vendor manage, and what remains the practice's responsibility?
- How are new hires, role changes, and terminations communicated and completed?
- Who monitors backups, and what recovery evidence is available?
- Which recurring issues, unsupported systems, or upcoming projects need a decision?
Clear boundaries
A readiness review is not a compliance certificate
This offer helps organize IT ownership and priorities. It does not replace the deeper work required to validate safeguards, analyze risk, test security, or make legal and compliance decisions.
- Not a HIPAA certification or guarantee of compliance
- Not a formal, organization-wide HIPAA risk analysis
- Not legal advice, a penetration test, or a vulnerability scan
- Not a guarantee of security, recovery, or uninterrupted operations
- Not a substitute for ongoing organizational risk management
Focused scopeInitial observations based on the information the organization shares
No hidden handoffThe organization keeps the written summary after the review
Practical prioritiesFive gaps and a 90-day sequence instead of an unranked wish list
Deeper work scoped separatelyTesting, risk analysis, remediation, and ongoing support require clear authorization and scope
When it helps
Use the review when the next move is unclear
It is designed for independent and growing healthcare and dental organizations that need a manageable starting point before choosing a project or support model.
You are comparing IT support options
Clarify the environment and responsibilities before comparing proposals that may define coverage differently.
Important responsibilities are unclear
Map what belongs to the practice, internal staff, an IT provider, the EHR or practice-management vendor, carriers, and other technology partners.
A project or growth decision is coming
Establish priorities before opening a location, changing systems, adding staff, addressing recurring downtime, or formalizing support.
After the review
The written plan belongs to your organization
The review does not automatically begin managed IT service. Choose the next path that fits the findings and your priorities.
A
Use it internally
Assign actions to existing staff and vendors, track the 90-day priorities, and revisit decisions as the environment changes.
B
Scope a defined project
Ask Odyssey or another qualified provider to validate findings, price remediation, or plan a specific technology project.
C
Discuss ongoing ownership
If the primary gap is continuous accountability, compare the findings with a clearly written managed IT support scope.
Explore managed IT services →Common questions
Healthcare IT Readiness Review FAQ
What should we prepare?
Bring a basic list of locations, users, critical systems, technology vendors, recurring problems, upcoming changes, and any available network, backup, or support documentation. Do not send patient information, passwords, or other sensitive data.
Who should attend?
A practice owner, administrator, operations leader, or other person who understands daily workflows and can explain how technology decisions and vendor relationships are handled should attend. A current IT contact can also participate when appropriate.
Does Odyssey need access to our systems?
The initial 30–45 minute discovery is based on a conversation and the information the organization chooses to share. System access, technical testing, or evidence validation is outside this initial review unless separately authorized and scoped.
Is this a HIPAA risk analysis or certification?
No. The review is not a HIPAA certification, formal risk analysis, legal opinion, penetration test, or guarantee of compliance, security, or uptime. It is a practical IT ownership and priority review.
What happens after the review?
The organization keeps the written summary and can use it internally, take it to another qualified provider, request a separately scoped project, or discuss ongoing support with Odyssey. The review itself does not begin a managed IT agreement.
Can this help if we already have an IT provider?
Yes. The ownership map and written priorities can help clarify responsibilities and questions for an existing provider. Any validation or change to the current provider's systems must be authorized and scoped separately.
Turn “we should look at IT” into a written next step
Start with a focused discovery. Odyssey will organize the ownership questions, five priority gaps, and practical actions your healthcare or dental organization can address over the next 90 days.
Request the Healthcare IT Readiness Review